Event Organizer Support

Season Passes Vs. Flex Passes With Purplepass, creating both season and flex passes can provide your customers with complete customization for the events they wish to attend. With a season pass, users can attend the games or events of their choice throughout the entire season or year. With a flex pass, customers can select many…

An event divider is a colored subsection that can be added to your ticket widgets. Using an event divider is not only useful for segmenting ticket types, memberships, and specific programs or passes you have available, but it is a way to present any event as visually aesthetic. Adding dividers with labels Log in to…

If you are planning a livestreaming event or want to provide customers with the ability to purchase access to your live stream, you can create a streaming ticket type option. Log in to your Purplepass promoter dashboardSelect “Create New Event” from the top navigation bar or edit an existing event Scroll down to the “Ticket…

To verify that the event’s custom checkout questions are working, complete the following steps: Log in to your Purplepass promoter dashboardSelect “Events” from the top navigation bar Locate the event you want to view as a customerClick on the event’s name to trigger a preview of that eventAdd tickets to cart to view checkout process…

Using the File Upload feature from Purplepass allows you to request additional information or files from future guests at checkout. By using the File Upload feature, you can request everything from additional identification and waivers to proof of vaccination or a negative COVID-19 test.  Here's how to add the upload file feature at checkout: Login…

If you want to make sure the customer has access or tickets to the latest or updated event, follow these steps: Log in to your Purplepass promoter dashboardClick “Search Orders” If you want to make sure the customer has access or tickets to the latest or updated event, use the filter tool on the left…

If you want to reschedule or want to proceed with postponing your event, follow these steps: Log in to your Purplepass promoter dashboardClick “My Events” at the top navigation bar if not on that page already Find the event listed that you want to editOnce you locate the event, click the “Edit” link to the…

If PayPal was used to collect ticket fees and other sales, you must log in to PayPal on your end and begin the process to issue a refund through that platform. The refund process will follow PayPal guidelines and standards rather than Purplepass.

If you want to let your customers know you have cancelled an event, follow these steps: First, you need to cancel your event:  Log in to your Purplepass promoter dashboardSelect “My Events” at the top of the navigation bar if not on that page Locate your event on the main screen and click “Edit” If…

If you delete or cancel an event through Purplepass, the Purplepass service fees are not included in the refund.

If you would like to cancel or delete an event posted with Purplepass, follow these steps: Log in to your Purplepass promoter dashboardSelect “My Events” at the top of the navigation bar if not on that pageLocate your event on the main screen and click “Edit” If you want to cancel an event, click the…

When you edit or add changes to your event, the changes may not be reflected immediately. It may take a few minutes to appear on the page. Be sure to refresh the page after a few minutes to see if the new information appears to the event listing.

If you want to schedule a monthly recurring event, you can create the event in “The Basics” section of the recurring event creation page. If you want to schedule a monthly recurring event, you can create the event in “The Basics” section of the recurring event creation page. Log in to your Purplepass promoter dashboardClick…

When you go to the event page of a recurring event and have a drop-down menu with different event dates, customers will see a colored circle to the left of each event. These circles indicate the following: Yellow - The event isn’t on sale yet. Green - The event is on sale. Red - The…

If you want to copy an event or create an event that is almost the same, except for a few minor changes, follow these steps. Log in to your Purplepass promoter dashboardClick “My Events” at the top of the dashboard To the right of the event, select “Copy” to copy that eventYou will be redirected…

If you want to edit a recurring event, follow these steps. 1. Log in to your Purplepass promoter dashboard 2. Click “My Events” at the top of the dashboard 3. Find the recurring event you want to edit and click the “Edit” tab to the right of the event You can either edit the events…

If you want to create a recurring event, follow these steps Log in to your Purplepass promoter dashboardClick “Create New Event” in the top navigation bar A pop-up carousel will appear with three choices. Choose “Create Repeating Event” Daily/Weekly In the “Event Repeats” section, check the boxes for the days the recurring event will happenTo…

If you want to assign guest seating for ticket holders, follow these steps: Log in to the Purplepass promoter dashboardClick “Guest List” at the top of the navigation bar From the "Add a Guest” section at the bottom left of the screen, enter the guest’s information and when you get to “Ticket Type” click the…

If you are selling tickets yourself as the promoter to a customer directly, follow these steps: Log in to the Purplepass promoter dashboardLocate the event you want to sell tickets forClick on that event. It should open in a new page for purchasing tickets. Add your purchase to cart In the section titled “Billing Info”,…

You do have the ability to offer your customers your tickets with no fees.  This would work by absorbing the cost of fees for selling tickets.  Instead of selling tickets and then passing on the fees, the service fee would come out of the face value of the ticket.  By default the customer will pay…

There are a few best practices for marketing an event. Below are some strategies you can take on when promoting your event that are commonly used by our event promoters that get successful results.  First do your research. Know who your target market is, demographics, where your audience hangs out and how to connect with…

Whether you are advertising your event online or offline, it is important to try setting and easy-to-remember URL link to your ticket page so your customers will remember. When posting your event, you can enter a Short-Cut URL that links directly to your ticket page (for example Purplepass.com/MySuperParty). This makes it easy for customers to…

Yes, you can begin to sell tickets at a later date. When you post an event, you have the option to choose when to start ticket sales. If you set the tickets to go on sale at a later date, the event will still appear on Purplepass but when the customer tries to purchase tickets,…

If you want instructions for posting an event, follow these steps:  Log in to your Purplepass promoter dashboardClick “Create New Event” in the top navigation bar Fill out all the required fields Publish your event

In order to begin selling tickets on Purplepass, you need to have a promoter account.  To register a promoter account so you can sell tickets, go “My Account” tab on Purplepass.comSelect “Event Organizer” Fill out the form on the right If you have any questions, you can email us sell@purplepass.com or you can call us…

If you want to create a hidden event and keep it from the public and other event discovery platforms, follow these steps: Log in to your Purplepass promoter dashboardSelect “Create New Event” at the top of the page in the navigation bar Go to the first section, “The Basics” Find “Show event to the public:”…

If you’re interested in getting results of the custom questions asked at checkout, follow these steps: Log in to the Purplepass promoter dashboard Once you are logged in, select “Tools” at the top navigation bar Select “Custom Questions” in the left navigation bar or the box on the main page For “Step 1: Select Event”,…

If you want to change the order of the questions you are asking at checkout, follow these steps: Log in to the Purplepass promoter dashboardSelect “Create New Event” in the top navigation bar or edit an existing one Scroll down to the “Additional Options” section under “Create New Event”. Note: make sure you have already…

To use the Ask a question or custom question feature at checkout when selling merchandise, follow these steps.  Log in to the Purplepass promoter dashboardSelect “Create New Event” in the top navigation bar or edit an existing one Scroll down to the “Additional Options” section under “Create New Event” Select the box titled “Add questions…

The custom questions options are: Text, text (multiple lines), dropdown, checkbox (multiple answer), checkbox (single answer), date, and info.  If you want to choose the format type used for customer questions at checkout, follow these steps:  1. Log in to the Purplepass promoter dashboard 2. Select “Create New Event” in the top navigation bar or…

If you want to ask the customer questions at checkout, follow these steps: Log in to the Purplepass promoter dashboardSelect “Create New Event” in the top navigation bar or edit an existing one  Scroll down to the “Additional Options” section.Select the box titled “Add questions to ask during check out” Click the plus icon “Add check…

If you want to use the auto trigger feature to apply a group discount to an event, follow these steps: Log in to the Purplepass promoter dashboardEdit an existing event or click on “Create New Event” in the top navigation menu When creating your event, scroll down the page until you reach the “Ticket Pricing…

If you need to enter custom dates that are irregular regarding your recurring event, follow these steps: Log in to your Purplepass promoter dashboardEdit an existing event or select “Create New Event” in the top navigation menu Select “Create Repeating Event” when the pop-up carousel appears In the first section titled “Basics”, select “Custom Schedule”…

If you would like to create and then choose the type of recurring event, follow these steps: Log in to the Purplepass promoter dashboardSelect “Create New Event” in the top navigation menu When the pop-up carousel appears, select “Create Repeating Event” Under the “Basics” section located at the top of the page, select the correct…

If you would like to use Purplepass for volunteer signup page for events, you can make simple selections to enable this. Log in to the Purplepass promoter dashboardSelect “Create New Event” in the top navigation menu A pop-up carousel will appear with three options. Select “Create One Time Event” Enter the event’s information, omitting price…

If you would like to change the “buy ticket” button the customer selects to purchase tickets from the default text “Buy Tickets” to something custom, follow these steps: Log in to your Purplepass promoter dashboardEdit an existing event or select “Create New Event” in the top navigation menu Select “Create One Time Event” when the…

If you would like to leave detailed information for the Purplepass staff, or specific instructions, you can easily accomplish this task by following these directions: Log in to your Purplepass promoter dashboardEdit an existing event or select “Create New Event” in the top navigation menu Select “Create One Time Event” when the pop-up carousel appears.…

If you would like to include a message after the transaction for those who make ticket purchases, you can do this by following these steps: Log in to your Purplepass promoter dashboardEdit an existing event or select “Create New Event” in the top navigation menu A pop-up carousel will appear. Select “Create One Time Event”.…

You can enter the terms of the sale, or the conditions for ticket sales and admission for that event by following these steps: Log in to your Purplepass promoter dashboardEdit an existing event or select “Create New Event” in the top navigation menu Once the pop-up carousel appears, select “Create One Time Event”. Note:  If…

If you want to learn more about adding media and videos to an event posted on Purplepass, you can easily accomplish this by following these steps: Log in to your Purplepass promoter dashboardEdit an existing event or select “Create New Event” in the top navigation menu Select the “One Time Event” option from the pop-up…

One Time Events A one time event will only take place a single time and is unique from what would be otherwise known as a recurring event. An example of a one time event would be a concert or a traveling art exhibit that is happening once.  Recurring Events In contrast, an example of a recurring…

If you want to pre-assign a time when tickets will go on sale, you can do this from your Purplepass promoter dashboard. Log in to the Purplepass promoter dashboardEdit an existing event or click on “Create New Event” in the top navigation menu A pop-up screen will appear with three different options. Choose “Create One…

If you want to set a coupon code requirement to give select customers discounts, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. A pop-up screen will appear with three different options. Choose “Create One Time…

If you want to grant customers access to an event ticket or to be able to purchase merchandise or upgrades as well, you can create this setting easily within your Purplepass promoter dashboard. Log in to the Purplepass promoter dashboardEdit an existing event or click on “Create New Event” in the top navigation menu A…

If you plan to sell other items or tickets for other add-ons or event features such as parking or merchandise, you can accomplish this with a few easy steps. Log into your Purplepass promoter dashboardEdit an existing event or click on “Create New Event” in the top navigation menu A pop-up carousel with three different…

If you would like to show customers the total number of tickets left for purchase for an event, you can easily accomplish this task from your Purplepass promoter dashboard. Log in to your Purplepass promoter dashboardEdit an existing event or select “Create New Event” from the top navigation bar A pop-up carousel with three different…

If you are creating an event, the “status” checkbox option section allows you to notify customers about relevant information regarding tickets such as when the tickets are on sale or sold out. Follow these steps to set the “status” option for your event.  Log in to the Purplepass promoter dashboardEdit an existing event or select…

The option for collecting donations can be set when you create a new event or edit an existing one. Log in to your Purplepass promoter dashboardSelect “Create New Event” in the top navigation bar or edit an existing one Find the “Ticket Pricing and Options” section. Note: when creating your different ticket types, you will…

If you want to select the minimum amount of tickets required to allow customers to qualify for group pricing, log in to your Purplepass promoter dashboard and follow these steps. Select “Create New Event” in the top navigation bar or edit an existing event Enter the relevant event details until you reach the “Ticket Pricing…

If you want to create custom event start times, follow these steps:  Log in to your Purplepass promoter dashboardSelect “Create New Event” in the top navigation bar or edit an existing one Find the section “Ticket Pricing and Options”When creating your ticket types, you will see an “Options” button to the right of the page…

If you want to have control over managing service fees or someone else pays your service fees, follow the steps below to set a default for fees per event.  If not, the fees will automatically be controlled by the system and tacked on to the customer’s ticket price. 1. Log in to your Purplepass promoter…

A ticket reservation allows individuals to reserve tickets/seats and pay the event organizer at a later date. Our “Search Orders” section is where you will be able to collect payment from them at a later date.  In the instances where you would like to enable the ticket reservation only feature, complete the following:  1. Go…

The process for setting the number of tickets for an event Log in to your Purplepass promoter dashboardSelect “Create New Event” or edit current event Go to your “The Location” section 4. Find “Venue Capacity” Venue Capacity The venue capacity controls how many tickets you can sell; you can’t sell past the number you put.…

The event's short description is 400 characters of text that will show up on search engines and on Purplepass in association with your event.  Things to possibly include in the short description: The title of the eventThe type of eventRelevant headlinersSpecial activities Use your short description to highlight your event and spark interest!  How to…

Once you enter an event into the Purplepass system and select a category, it will be syndicated and appear on other companies’ sites listing upcoming events.  The process that allows promoters to select a category lets other platforms know what type of event is occurring so it appears in the appropriate listing section.

There are several scenarios in which having multiple passwords for an event would be beneficial to a client.  For instance, anyone who needs early access to an event before tickets are sold to the public would need a password to access the site to purchase or claim a ticket.Passwords are also set for certain time…

When you create an event, you have the option to use a URL to direct the customer to your Purplepass event. If you wish to reuse the URL, follow these steps: Log in to your Purplepass promoter dashboardIn the top navigation bar, click “Create New Event” Select the type of event you want to create…

When you are entering an event’s “BASICS” ticketing information and see “Doors Open”, this means the time that the venue will open doors to allow ticket holders to enter. This does not mean that the event will start at that time. When you create an event, please enter the time when the venue will open…

If you want to create a recurring event, or an event that happens more than one time, follow these steps. Log in to your Purplepass promoter dashboardSelect “Create New Event” on your navigation bar. Note: after your selection, a pop-up of options will appear on the screen In the pop-up window, select “Create Repeating Event”…

A one time event can easily be created by logging in to the Purplepass promoter dashboard and following these steps. Select “Create New Event” on your top navigation bar  In the pop-up window, select “Create One Time Event” The Basics Make sure to enter any age specific information or note any special admission or age…

Once you create a promoter's account with Purplepass, it takes just a few minutes to create an event. Follow these steps and tips below. Log in to your Purplepass promoter dashboardClick “Create New Event” located at the top of the promoter dashboard in the top navigation menu. Note: A pop-up menu will appear with three different…