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Processing partial refunds for general admission ticket types

You can process partial refunds for general admission tickets. Here's how:

  1. Log in to the Purplepass promoter dashboard
  2. Select “Search Orders” in the top navigation bar
  3. Find the order you wish to process a partial refund for
VOIDING AN ORDER GIF
  1. Click “Void” or "Refund"

    Free tickets (e.g. $0.00) will say "Void". Paid orders will say "Refund".

  2. A pop up will appear confirming the refund and the total number of tickets that will be refunded.
Pop up for voiding tickets on Purplepass