Event Organizer Support

Using the Search Orders tool, you can adjust what column headers are being presented depending on your needs.​​ Once you add new headers, that information will be presented below. You can also adjust the width of your columns by hovering over the edge of a column and dragging it closer or farther away. ​​ Column options include: ​…

Reservation mode is a ticket-selling mode when promoters first create an event. This option allows people to reserve their spot for your event by submitting just basic information without paying initially; essentially RSVPing. Once customers start registering for the event, it's up to the promoter to collect payment from them either in person or over…

Using the Search Orders tool, event organizers can process refunds for their customers. Sometimes when you go to process a refund it will have the option Refund or Void. Refund: If a ticket shows as void, it means it has a zero-dollar value, indicating it was either comped through a discount code or directly by…

Explore the myriad ways to sort your ticket order search results by following these simple steps: Log in to your Purplepass event organizer dashboardClick the Search Orders tab at the top of the navigation bar In the lower left-hand corner of the screen is a box with search criteria you can enter.Once the results appear, you…

If you’re interested in getting results of the custom questions asked at checkout, try these two options. OPTION #1: DOWNLOADING RESULTS Log in to your Purplepass event organizer dashboardOnce you are logged in, select Reporting at the top navigation bar Select Custom Questions in the left navigation bar For Step 1: Select Event, choose the…

In some cases, you can give partial order refunds. If you would like to process a partial ticket refund, follow these steps: Log in to your Purplepass event organizer dashboardClick the Search Orders tab at the top of the dashboard Use the filters to the right of the main screen to locate the order you…

You can download lists of your attendees broken up into different categories depending on their ticket type or status. These can be downloaded as printable PDFs. Master List: This shows all the people attending your event Guest List: This shows the people from your comp guest list Will Call List: This shows tickets that have…

Log in to your Purplepass event organizer dashboard Navigate to My Events and select the Map button for the event map you want to view Launch your event’s seating mapClick on the seat that has been sold to review the order details. It will appear white with a grey border on your map. The order…

If you want to make sure the customer has access or tickets to the latest or updated event, follow these steps: Log in to your Purplepass event organizer dashboardClick Search Orders If you want to make sure the customer has access or tickets to the latest or updated event, use the filter tool on the…

If you would like to notify your customers of changes related to an event and there isn’t an automatic feature available, follow these steps: Log in to your Purplepass event organizer dashboardClick Tools at the top of the navigation bar Click the Email Customers icon either in the left navigation bar or in the center…

If you would like to process a ticket refund, follow these steps. NOTE: If a ticket is refunded, it signifies that the customer originally paid for it. In this case, not only is the ticket voided and its associated seat released, but the customer also receives their money back. Log in to your Purplepass event…

This feature is designed for clients who distribute tickets in advance of the event using pre-printed tickets. If you would like to mark tickets as picked up at will call, follow these steps below: 1. Log in to your Purplepass event organizer dashboard 2. Click the Search Orders tab at the top of the dashboard…

If you want to transfer one ticket order to another event (swap events), follow these steps: Log in to your Purplepass event organizer dashboardClick the Search Orders tab at the top of the dashboardFind the order by using the filters on the right side of the page Once the order appears on the main screen,…

If a customer requests to cancel tickets or reserved seats for an event but has not paid for them yet, you can void them by following these steps: Log in to your Purplepass event organizer dashboardClick the Search Orders tab at the top of the dashboard Once the transaction is found, click the void link…

To offer customers the option to reassign seats, do the following: Log in to your Purplepass event organizer dashboardClick the Search Orders tab at the top of the dashboard Once you enter the necessary information into the filters and the correct order appears in the main window, click Reassign to the left of the Name…

To resend an email confirmation to the customer, do the following:   Log in to your Purplepass event organizer dashboardClick the Search Orders tab at the top of the dashboard Once you enter the information into the filters and the order pops up in the main window, click Resend located to the right Enter and verify the…

You can use the Search Orders function to easily search for uploads and user information based on specific customers, events, or group orders.  Searching order details Editing order details Searching order details Log in to your Purplepass event organizer dashboardClick the Search Orders tab in the top navigation bar In the Search Orders page, you…

If you want to leave a memo on a ticket order for reference, follow the steps below. Within the seating map builder, you can also create public messages or internal notes with these instructions. Log in to your Purplepass event organizer dashboardAt the top of the dashboard in the navigation bar, select Search Orders Use…

If you want to find out if a ticket or order has been used, follow these steps: Log in to your Purplepass event organizer dashboardAt the top of the dashboard in the navigation bar, select Search Orders In the order search page, enter the information to filter your search. This is also how you can…

To search for particular ticket orders, follow these steps: Log in to your Purplepass event organizer dashboardAt the top of the dashboard in the navigation bar, select Search Orders In the order search page, select a particular event or block of events by highlighting them. NOTE: You can delete one or more in the window…

If you are selling tickets yourself as the event organizer to a customer directly, follow these steps: Log in to your Purplepass event organizer dashboardLocate the event you want to sell tickets forClick on that event. It should open in a new page for purchasing tickets. Add your purchase to cart In the section titled…